: "I have a dilemma and I need some help with it."
: Having a "script" or prompt helps individuals embrace conflict instead of avoiding it, which the authors argue is the most common (and least effective) workplace response. Sample Phrases from the Toolkit The Conflict Resolution Phrase Book: 2,000 Phr...
: It focuses on "conflict optimization"—using language that encourages two-way conversations to find innovative solutions rather than just "winning" an argument. : "I have a dilemma and I need some help with it
: The book emphasizes getting to the root cause of a problem through open-ended questions rather than accusations. The Conflict Resolution Phrase Book: 2,000 Phr...
: "That's one way to look at it—may I share another possibility?" Seek Specifics : "What specifically did you see/observe?"