Benchmarking Book: The

Spendolini, a pioneer who helped develop the concept at Xerox, defines benchmarking as a of organizations recognized as representing "best practices". It isn't just a one-off project; it’s a long-term commitment to organizational improvement. The 5-Step Model for Success

By following Spendolini’s guide, you can stop "wrestling with the process" and start finding solutions that close performance gaps and secure a competitive advantage. The Benchmarking Book

: Identify which products or processes are critical to your success. Spendolini, a pioneer who helped develop the concept