In years prior, the family would have spent a full morning at a local social protection office (СОБЕС), waiting in line just to receive a paper form. By 2017, however, the "skachat blank" (download form) culture had taken hold.
The most "useful" part of their 2017 story was the realization that they didn't actually need the paper "blank" at all.
The family learned that filling out the form was more than just a formality. The 2017 regulations required precise reporting of the household's total income for the previous six months.