: By identifying a recurring late fee caused by a mismatched due date, Patelco staff adjusted a member's payment schedule to match her income cycle, eliminating the fees and helping her thrive. Community & Resilience
The story starts in 1936 during the Great Depression. A small group of employees from the (now AT&T) pooled together just $500 to create a credit union. Their goal was simple: to help one another prosper through a not-for-profit financial cooperative. This foundation of "people helping people" remains the core of their mission today. Member-Driven Impact patelco credit union
: A long-time member named Dave, distressed after a fraud incident, found relief when the branch team focused on listening and empathy to resolve the situation meaningfully rather than just treating him like a number. : By identifying a recurring late fee caused