Norton.com Apr 2026

: Use the Norton Support Tool to generate debug logs. This helps support agents identify bugs related to your PC's hardware or Windows version.

If you encounter suspicious emails, files, or websites, use these direct reporting channels to help Norton improve its protection: norton.com

: If you use the Norton 360 mobile app , you can use the Safe Call feature to report junk or scam calls for evaluation. : Use the Norton Support Tool to generate debug logs

: Submit the specific item through the False Positive portal. You will need to provide your email and a brief description. : Submit the specific item through the False Positive portal

If a legitimate file or website is being blocked, you can request a re-evaluation:

This report outlines the various ways to report security threats, incorrect detections, and general feedback to norton.com.

: Forward suspicious emails as an attachment to spam@norton.com . Sending as an attachment is preferred as it preserves technical header information.