The most frequent culprit is a simple delay in synchronization between your mobile device and Square’s servers.

Older data stored on your tablet or phone can prevent the most recent updates from the Dashboard from appearing. How to Ensure Items Show Up Correctly

Items created as "Custom Amounts" during a sale are often categorized differently in reports and may not show the specific "item name" you typed at the time of the transaction.

In the Square POS app, go to Settings > Data and check the status of your last sync. If it hasn't updated recently, ensure you have a stable internet connection.

If you use variations (e.g., Small vs. Large), ensure the "Item Name" is filled out at the top level, as Square sometimes defaults to the variation name only if the main title is missing.

For further assistance, merchants often visit the Square Support Center to find specific articles on item management and reporting.

Troubleshooting Square App: Why Your Item Names May Be Missing