Forever 21 Buy Online Return In Store File

Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership.

To return an online order, you must use the official Forever 21 Returns Center : forever 21 buy online return in store

Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order. Note that all returns, gift cards, or store

Returned items must be unwashed, unworn, and undamaged with all original tags attached. Returned items must be unwashed, unworn, and undamaged

Enter your order number and email address in the portal.

Items must be sent back within 30 days of receipt to qualify for a refund.

Refunds are issued to the original payment method and typically take 2–3 weeks to process after the warehouse receives the items. Important Limitations