Designing Bots: — Creating Conversational Experie...

Be upfront about what data is being collected and why.

A bot is never "finished." Use real interaction data to sharpen its performance. See where users get frustrated and quit. Designing Bots: Creating Conversational Experie...

Provide quick-reply options to reduce user typing effort. Be upfront about what data is being collected and why

Great conversation is linear but prepared for detours. Map out the user journey like a script. Designing Bots: Creating Conversational Experie...

(e.g., Slack, WhatsApp, or a custom web chat)

Every message should prompt the next step or provide a clear conclusion. The Ethics of Interaction Trust is the currency of conversational AI. Transparency: Never pretend the bot is a human.

Create graceful "I don’t understand" responses to get users back on track. 💡