Feedback from customers reveals a mix of "like-new" success stories and occasional quality control misses.
(tested/cleaned by Best Buy) vs. Marketplace (third-party sellers with varying standards). Community Perspectives best buy refurbished store
“An iPhone XR purchased refurbished from Best Buy's Marketplace had significant scratches on the front screen.” CBC · 4 years ago Feedback from customers reveals a mix of "like-new"
“One refurb machine I bought... had supposedly been wiped and refreshed. When I got it home... the original owners personal info was still in the Registry.” Tom's Hardware · 10 years ago best buy refurbished store