You will likely need to ship the controller to a service center at your own expense; Sony covers the return shipping. 3. Best Buy Standard Return Policy

come with a from Sony.

To get a warranty replacement for a PS4 controller at Best Buy, your options depend on whether you purchased a or are relying on the Sony Manufacturer Warranty . 1. Geek Squad Protection (GSP)

: Bring the faulty controller to any Best Buy store . They can often provide an immediate in-store exchange for a new controller if it’s in stock. If not, they may issue store credit or order a replacement for you.