The restocking fee is waived if the device is returned unopened, or in states where prohibited by law (e.g., AL, CO, HI, IA, MS, OH, OK, SC). 3. Holiday Extended Return Policy (2025-2026)
Pre-owned and Geek Squad Certified Refurbished phones fall under the same . If you'd like to know more, I can help you with: How to avoid the restocking fee The process for returning a phone by mail How to check if your item is "Final Sale" What part of the policy Best Buy Return & Exchange Policy best buy mobile return policy
Items must be in "like-new" condition with original packaging and accessories to avoid denial of return. 2. Restocking Fees The restocking fee is waived if the device
Prepaid phone returns are generally exempt from this fee if returned within the 14-day window. If you'd like to know more, I can
Verizon-activated devices have a 30-day return period for all customers.
Unlike other items that offer 60-day returns for My Best Buy Plus/Total members, all customers are limited to 14 days for activatable devices.
Activatable devices still hold the strict 14-day return window, regardless of holiday purchase dates. 4. Returns & Carrier Contracts