: They handle hardware fixes like screen or fan replacements, though costs typically range from $149 to $299 depending on the part. Common User Perspectives

: For massive projects (up to 10,000 devices), Best Buy uses a "zero-waste silver certified" facility called Geek Squad City to handle lifecycle management, including configuration, kitting, and professional decommissioning.

: One inspiring case involved agents helping a 91-year-old pianist set up social media to share his music with the world, while another restored the device of a 98-year-old WWII veteran to keep her connected to her family.

: During the pandemic, when indoor visits were restricted, some agents successfully troubleshooted home network issues for customers directly from their driveways to ensure they stayed connected.

Most users visit Geek Squad for routine maintenance or troubleshooting. Common services include: